Truvera Dispute Centre
Structured, governed dispute review and resolution. We help ensure fair outcomes when things don't go as planned.
The Dispute Resolution Process
Disputes are handled neutrally according to the applicable governance rules. Resolution outcomes and timeframes depend on the specific transaction details, fulfilment records, delivery events, incidents, and evidence provided.
Issue Reported
A party flags an issue within the applicable dispute window, pausing settlement.
Evidence & Transaction Information
Both parties submit required evidence, which may include photos, communications, delivery confirmation, handoff records, or incident information.
Governed Review
Our trust governance team reviews the evidence against transaction, fulfilment, delivery, and release rules where applicable.
Decision / Resolution
A neutral decision is reached based on the verified facts and platform policy.
Applicable Release / Settlement Action
The applicable release, refund, or settlement action follows the governed resolution.
Need to start a dispute?
Please log into your Truvera dashboard to initiate a dispute for a specific protected payment.
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