Truvera Dispute Centre
Structured, governed dispute review and resolution. We help ensure fair outcomes when things don't go as planned.
The Dispute Resolution Process
Disputes are handled neutrally according to our canonical governance rules. Note that resolution outcomes and timeframes depend on the specific transaction details and evidence provided.
Issue Reported
A party flags an issue within the applicable dispute window, pausing settlement.
Evidence & Transaction Information
Both parties submit required evidence (e.g., photos, tracking, communications).
Governed Review
Our trust governance team reviews the evidence against transaction rules.
Decision / Resolution
A neutral decision is reached based on the verified facts and platform policy.
Applicable Release / Settlement Action
Funds are released to the appropriate party as determined by the resolution.
Need to start a dispute?
Please log into your Truvera dashboard to initiate a dispute for a specific protected payment.
Access Dashboard