Help Center
Find answers to common questions about transactions, escrow, and dispute resolution.
Start Here
How protected transactions work: learn how deal entry, protected payment, fulfilment, confirmation, and dispute handling fit together.
Trust and safety: review the trust pillars behind participant checks, governed delivery, and dispute review.
Fees: see the public escrow protection fee tiers and governance notes.
Public Trust Tools
Verify TrustID: check whether a shared TrustID resolves to a public Truvera verification record.
Check an invitation: confirm whether an invitation code or link was issued through Truvera.
Participant Guidance
For buyers: understand protected payment and confirmation paths.
For sellers: understand governed fulfilment and release signals.
For service providers: understand service transaction entry and completion.
For delivery partners and Truvera Agents: understand public role positioning.
Support Channel
For account, transaction, safety, dispute, or trust-tool support, contact support@truvera.ng. This page does not publish response-time promises or operational service-level commitments.