Help Center

Find answers to common questions about transactions, escrow, and dispute resolution.

Start Here

How protected transactions work: learn how deal entry, protected payment, fulfilment, confirmation, and dispute handling fit together.

Trust and safety: review the trust pillars behind participant checks, governed delivery, and dispute review.

Fees: see the public escrow protection fee tiers and governance notes.

Public Trust Tools

Verify TrustID: check whether a shared TrustID resolves to a public Truvera verification record.

Check an invitation: confirm whether an invitation code or link was issued through Truvera.

Participant Guidance

For buyers: understand protected payment and confirmation paths.

For sellers: understand governed fulfilment and release signals.

For service providers: understand service transaction entry and completion.

For delivery partners and Truvera Agents: understand public role positioning.

Support Channel

For account, transaction, safety, dispute, or trust-tool support, contact support@truvera.ng. This page does not publish response-time promises or operational service-level commitments.